Managed Services for a Pharmaceutical Company

This client is a global leader in the pharmaceutical industry with headquarters in multiple leading countries. They are notable for their humanitarian and philanthropic pursuits, aiming to create innovative and superior quality medical products to improve lives worldwide. Over their 140 years of service, they have achieved memorable milestones, including introducing the world’s first commercially available insulin product and a Nobel Prize-winning liver-extract product, being among the first to mass-produce Penicillin-G and the Polio vaccine, developing the first human healthcare product using recombinant DNA technology, and introducing various drugs for clinical depression and mental disorders. They have also led numerous programs to aid less fortunate communities globally.

The Challenge

Innovation requires highly adaptive elements and environments, and continuous changes in the industry present challenges to those pursuing innovation. As a massive corporation, the client preserves its honor and excellence through extraordinary personnel and leading-edge technologies. However, sophisticated technologies demand highly-functional IT services and a skilled workforce. Maintaining in-house human resources significantly impacts operational costs and requires substantial time and effort to retain and replace professionals for various technologies that need innovation.

Our Solution

InnovaThink provided straightforward IT solutions after a thorough analysis of the client’s needs. With 25 years of experience and an ISO 9001:2015 certification, InnovaThink delivers cost-effective and innovative IT services. For the past seven years, they have consistently supported the client with excellent service quality and skilled IT professionals.

  1. Immediate Incident Response and Action
    • ITC has been providing immediate incident response and proactive follow-ups, ensuring swift action on reported issues.
    • Regular project management and escalations maintain high service standards and operational efficiency.
  2. Comprehensive IT Services
    • Provision of senior-level professionals, including project managers, system engineers, and quality testers.
    • Both on-site and off-site support to manage the service desk and IT operations effectively.
  3. Cost-Effective Solutions
    • Tailored solutions to reduce operational costs while maintaining a high level of service.
    • Innovative methodologies to adapt to the client’s evolving technological needs.

Ensuring Results

InnovaThink’s commitment to excellence is reflected in its ability to provide immediate incident response and action, along with proactive follow-ups and escalations with reported issues and project management. These factors contribute to the company’s continued success and good records. To maintain high standards as an IT services provider, the organization follows supreme service quality standards and keeps a pool of skilled and up-to-date IT professionals capable of addressing and resolving any technological challenges or complex issues.